How it works

Our procedure

If you have a debt that you want us to collect simply go to our online placement form, fill in the details, confirm you have read the terms and conditions and send it to us. You will receive an immediate acknowledgement that we have received the debt and our collectors will begin the recovery process.

We will, where possible, make contact with the debtor on the same day as the debt is placed with us. Because we have a worldwide integrated infrastructure, the local debt collector can start twork as soon as the placement is entered into our system. In all cases debtors will be contacted within 24 hours of the debt placement. Our aim is to collect the debt as quickly and efficiently as possible through contact with the debtor by phone, e-mail, fax or letter.

A contact within Atradius will always be available to answer any questions and provide information on the progress of each case.

If required, a dedicated collector will work with you, gaining an indepth understanding of your business and working on your behalf to successfully collect your cases.

Throughout the process our proactive approach to communications will keep you informed and advising you of what actions we propose to take to resolve your case as quickly and amicably as possible.

Legal action

Of course not all debts can be resolved amicably and legal action can become the only viable route to recovery. In such cases we can guide you through the judicial processes connected with the legal collection of the debt. If your debtor is overseas our global network of lawyers allows us first hand legal knowledge of each individual market. Such knowledge is invaluable when pursuing a debt through the courts